MadebyKaira operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal information we collect or process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information:
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, and payment confirmation.
- Account information including your username, password, security questions, preferences and settings.
- Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel.
- Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
- Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
- Usage information including information regarding your interaction with the Services.
Personal information sources
- Directly from you when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
- Automatically through the Services from your device when you use our products or visit our websites, and through cookies and similar technologies.
- From our service providers when we engage them to enable certain technology or to collect or process your personal information on our behalf.
- From our partners or other third parties.
How we use your personal information
- Provide, tailor, and improve the Services. To process payments, fulfil orders, remember your preferences, send notifications, manage your account, arrange shipping, facilitate returns and exchanges, and create a customised shopping experience.
- Marketing and advertising. To send marketing, advertising and promotional communications by email, text or post, and to show relevant online advertisements.
- Security and fraud prevention. To authenticate your account, secure payments, detect or investigate fraudulent or malicious activity, and protect public safety.
- Communicating with you. To provide customer support, respond to questions, and maintain our business relationship with you.
- Legal reasons. To comply with applicable law or respond to valid legal process, enforce our terms or policies, and protect our rights.
How we disclose personal information
- With vendors and other third parties who perform services on our behalf (e.g. IT, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
- With business and marketing partners, who use your information in accordance with their own privacy notices.
- When you direct, request, or otherwise consent to disclosure to third parties.
- With our affiliates or otherwise within our corporate group.
- In connection with a business transaction, to comply with legal obligations, or to enforce or defend our rights.
Third party websites and links
The Services may provide links to websites or online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and terms. We do not guarantee and are not responsible for the privacy or security of such sites.
Children's data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, please contact us to request that it be deleted.
Security and retention
Please be aware that no security measures are perfect or impenetrable. We recommend you do not use unsecure channels to communicate sensitive or confidential information to us. How long we retain personal information depends on factors such as whether we need it to maintain your account, provide Services, comply with legal obligations, resolve disputes or enforce our policies.
Your rights and choices
- Right to access / know. You may request access to personal information we hold about you.
- Right to delete. You may request that we delete personal information we maintain about you.
- Right to correct. You may request that we correct inaccurate personal information.
- Right of portability. You may request a copy of your personal information and request that we transfer it to a third party, in certain circumstances.
- Managing communication preferences. You may opt out of promotional emails using the unsubscribe option in our emails.
International transfers
We may transfer, store and process your personal information outside the country you live in, relying on recognised transfer mechanisms where required.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website and update the "Last updated" date.
Contact
Should you have any questions about our privacy practices, or wish to exercise any of the rights available to you, please email us at madebykaira@gmail.com.